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Service Requests / Work Orders - Facility Module

The Service Requests / Work Orders page allows you to view and interact with service requests and work orders associated with your equipment.

  • Navigate to Facility > Asset Management > Service Requests / Work Orders.

    Use the links in the Navigation Pane on the leftmost side of the page.

Service requests must meet this criteria to be displayed on the page:

  • Service request form must be part of a work flow.

  • Service request form must have the Issue.PartNumberIDList in its layout.

  • A piece of equipment must be selected from the Equipment field in the Issue.PartNumberIDLis.

  • A part quantity must be entered in the Qty field in the Issue.PartNumberIDList.

  • A part must be selected from Part field in the Issue.PartNumberIDLis.

Work orders must meet this criteria to be displayed on the page:

  • Work order form must have the Issue.EquipmentIDList in its layout.

  • The equipment must be selected from Issue.EquipmentIDList field.

ClosedData In the Service Requests / Work Orders Table

The following data appears in the Work Orders table:

  • Name: Name of the form or work flow

  • (form only) Title: Title given to the form

  • Status: Status of the form or work flow

  • Days Open: Number of days the form or work flow has been open

  • Begun: Creation date of the form or work flow

  • Completed: Completion date of the form or work flow

  • (work flow only) Active Step: Step number that is currently active

  • Due Date

  • (work flow only) Current Assignee

  • (work flow only) Current Approver

ClosedView Service Requests / Work Orders for Specific Equipment

To view service requests or work orders for a specific piece of equipment, select the equipment whose work orders you want to view from the Show Logs for field.

The service requests or work orders for the equipment you selected appear in the table.

ClosedTake Action on a Form

To learn how to take action on a form, see the Forms - Common Page article.

ClosedTake Action on a Work Flow

To learn how to take action on a work flow, see the Work Flows - Common Page article.